Corollary to last post: Why Raising Min Wage Won't Help (but Rewarding Good Employees Would) There are many heads of the "pay equity" narrative Hydra. Diversity quotas, outside of ability. The female earnings gap (which has more to do with choices). The underlying idea that all humans are the same. We are in a world now where the lowest common denominators who show up with a pulse -- but have some protected intersectional advantage -- are prized above competent workers with no intersectional cachet. This results in incentive for those who do not do their jobs, and disincentive for those who do. So you get... mediocrity. The antithesis of meritocracy. Raising the minimum wage, and maintaining mandatory mediocrity, does nothing but propel companies to further automate these jobs. So buhbye, cashiers and stock pickers. This really hit home for me yesterday. Customer was assembling an electrical supply for a robot (!). Yes, a five foot robot. I walked him through the adaptors and the 10/12 wiring, then asked "Seriously though. A robot? Can you tell me about it?" "Oh, my company makes stock robots for big box stores. They travel around and check SKUs to put together a packdown list of missing bay items." One hand, so cool. Other hand, sayonara to the humans who usually do this. He's already installed at 200 Walmarts. Second, I'm out in Garden. Corollary to this, personally: I'm gold star at customer service. I can take care of Ops too, but when I'm with a customer my goal is to make them feel like the only person in my world at that moment (if they want help). It's so at odds with the mediocrity where I work now it's causing confusion. Yesterday, contractor comes in (I can smell them now: slightly disheveled, fit, locked on target and usually a decent watch on a tanned wrist). I ask him if I can help. "Geraniums. Red. A lot of them." I nod. "Geraniums are here." I show him the absolute CF of geraniums the vendor dropped off. Various colours, tangled, no rhyme or reason. He frowns. "I need them all the same colour. Today. 30." He's irritated at the idea of sorting them. It will take at least 40 mins. I don't blame him. I sense I could lose this sale so I act fast. "You're a contractor, yes?" He nods. I continue. "You have better things to do than pick plants. So tell you what. I'll pick them. You come back in an hour (or send someone) and I'll have it ready. Deal?" He looks confused for a moment but says "Uh, if you'll do that, it's a Godsend. I need to have this done by 5. I'll send someone around. And make it 40 if you can?" I agree and start picking. But here's the upshot: When his employees showed up to collect them, the idea of someone actually taking the time to do this was so foreign, every person they asked "where are our geraniums?" said "We don't do that here.". Automatically. Not one person thought to ask the person actually working in the Garden. They almost LEFT because "we don't do that here". So I look up from pulling the last five Rocky Mountain Oranges to a small crowd of people -- no lie -- standing in front of my neat cart of handpicked healthy plants. I'm like "Uhhhh... hi?". The two guys, two employees, the ASM, and two DSes. All this because Mediocrity Is Now Expected. I didn't turn straw into gold ffs. I picked some plants. Is this not my job? Not one person considered the possibility I'd provided genuinely good customer service. But then, why would I... when I get paid the same as people with a heartbeat who just show up. This model will fail.
77Upvotes
2Reminds

More from Bunny_Blackwell

Cross-Discipline: How r/K Selection Translates to Business (Or, Why Customer Service Is A Dead Pursuit) Full bias disclosure: I am something of a biological determinist. It makes sense to me, it's largely quantifiable in repeated practice, and while humans are complex animals, we are still animals. I do not ascribe morality, merely result. This is why I will not pillory (((Them))) for being successful, given (((Their))) careful selective genetic and fitness practices that have, unsurprisingly, resulted in a cline of largely excelling doctors, lawyers, Nobel winners and executives. JQ out of the way ;) Applying biology to economics isn't a new thing. Sowell did it years ago, and better than I can hope for. What I *can* comment on, as someone who has always worked to pay rent in high customer service jobs, the shift toward quantity over quality -- and I offer this has a direct correlation to culture. Business: You have X labour budget. You can therefore pay 5 people at 100%, or 10 people at 50%. If you choose the former (K selection), you are counting on them much more seriously. They also receive more reward -- but if they fuck off of work, you are crippled. If you choose the latter, you have more warm bodies doing... things... for less incentive. They're not going to be loyal or invested, but it's playing the odds that at least some will show up. This is the mirror of biology. Invest in a few, or scatter many. In terms of business, when I did hiring for an extremely successful branch of a global company, I chose 3/4 K and 1/4 r. The Ks got raises based on performance. The rs largely performed poorly, but were the warm body backup, and were paid fairly by time on the clock. When you call your mobile service provider, ever wonder why it's so frustrating? When you walk into a big box hardware store, ever wonder why the employees avoid you or if you corner them are mostly incredibly useless? It's because these companies are either frank outsourcing to non-NA areas, or demographically hiring populations that are not invested in the ethos. Note I did not mention race. All one has to do to confirm Huwhite r selection is turn on Jeremy Kyle. But this is the new business model. Warm bodies>efficiency and competence. So the next time you go to a store, see 8 employees doing nothing and not a single one offers to help you... that's why. The last really good customer service I got was at a goddamn Hot Topic. They K select. And if that ain't shade to current business practice I don't know what is. https://youtu.be/s5f8hjzxmkA
344 views ·
Mental Health: The Quandary of Invisibility and High Functionality Talking real mental health for a second. Ever hear, after a suicide, family members express "I had no idea"? Also hear folks, especially social influencers, use shit like "I was in a bad place" to explain extremely bad behaviour? So we have this inverse spectrum. The very plagued (but high functioning on face) keeping schtum. So when they stumble it's "out of nowhere", because they've paddled madly to maintain functionality for so long. And then there's the quotient who shamelessly use mental health as a get out of jail card. Modern HCP teaches the relentless mantra of social stigmatisation of mental illness -- that being societal judgment -- as the real pathology. I don't wholly disagree. Suicide (attempt, obviously) was punishable legislatively in many places until fairly recently. I fail to see the logic in this and am glad it's shifted. However, this discounts the existence of self-aware accountability -- those who know they have issues, try to manage it, and don't feel the need to use it as an excuse. ... The snapshot: Some of the most competent folk you know may be managing mental illness to degrees you'll never be privy to unless they allow you in. ...and some of the most vocal and quick to capitalise on mental health sympathy may be the least in danger of real harm. That's just the reality. So just generally... be kind. And also discerning. This brought to you by a wonderful manager at my work -- super kind, hard working, good person -- who suddenly disappeared for a week. It was "publicised" as a back injury. No. The Doc messed with the meds. Ended up in hospital. I could make this about the dangers of psychoactives but I'm not. That's its own beast. But it's only that on face nobody guessed it was mental illness related, because they were so good at the illusion. I only got the real story because... well... I can't hide my own problems so well. So I'm "safe" to confide in -- I've no room to judge. To those struggling: Keep going. Find support when you stumble. To those seeking an easy out for bad behaviour, or attention, truly, go fuck yourself. Because YOU are why the mental illness stigma pendulum has swung so hard it's used as an excuse for everything from shoplifting to murder. NCR used to mean something. But it sure is funny, this trend of using mental health to avoid responsibility.
[Seven Deadlies] The Wages of Greed (or, Why Nobody Owes You Diddly as a Grown Ass Adult) Children drowned in attempts of illegal migration. Women and children raped by Coyote. Tragic, and no shade to that. But. "They were just seeking a better life!". Aren't we all, motherfucker. Choices. Microcosm: I have a coworker with a difficult row to hoe. She sleeps on an air mattress in her mother's basement (at 25), but works full time at above min wage. She complains constantly about her living conditions. I asked her one day why she didn't simply move out. Her reply: "I'm staying because my parents need to buy me a house. I might be 40 before I leave, but they're buying me that fucking house. Until then they're stuck with me." ... I cannot wrap my head around this mentality. Just as I cannot wrap my head around endangering your children for promises of free healthcare and housing *you have not earned or have legal entitlement to*. The reality is you may never have a house. You may constantly struggle with bills and healthcare. I know I will. But nobody is going to save you. And if they say they will, you're going to find the cost very dear in the end. I was in 2 court cases where I was offered a lot of money to settle -- twice. Settling would not have represented my interest in fairness/truth, so I declined and won both times. It turned out post-judgment, in the second, the money I was promised *did not even exist*. Lol. I took criticism at the time for refusing the money -- "Just take it!" -- but enjoyed rubbing the discovery that that money was illusory in practice in their faces. The TL;DR: Promises of money, a land of milk and honey, free shit... they're very tempting. But if you're willing to see your children die for them, maybe r/K selection needs another look. ...because I have the one, will only have the one, and would rather mend his jeans than risk his life for some phantom lifestyle I haven't earned. Poverty can be managed; death cannot.

More from Bunny_Blackwell

Cross-Discipline: How r/K Selection Translates to Business (Or, Why Customer Service Is A Dead Pursuit) Full bias disclosure: I am something of a biological determinist. It makes sense to me, it's largely quantifiable in repeated practice, and while humans are complex animals, we are still animals. I do not ascribe morality, merely result. This is why I will not pillory (((Them))) for being successful, given (((Their))) careful selective genetic and fitness practices that have, unsurprisingly, resulted in a cline of largely excelling doctors, lawyers, Nobel winners and executives. JQ out of the way ;) Applying biology to economics isn't a new thing. Sowell did it years ago, and better than I can hope for. What I *can* comment on, as someone who has always worked to pay rent in high customer service jobs, the shift toward quantity over quality -- and I offer this has a direct correlation to culture. Business: You have X labour budget. You can therefore pay 5 people at 100%, or 10 people at 50%. If you choose the former (K selection), you are counting on them much more seriously. They also receive more reward -- but if they fuck off of work, you are crippled. If you choose the latter, you have more warm bodies doing... things... for less incentive. They're not going to be loyal or invested, but it's playing the odds that at least some will show up. This is the mirror of biology. Invest in a few, or scatter many. In terms of business, when I did hiring for an extremely successful branch of a global company, I chose 3/4 K and 1/4 r. The Ks got raises based on performance. The rs largely performed poorly, but were the warm body backup, and were paid fairly by time on the clock. When you call your mobile service provider, ever wonder why it's so frustrating? When you walk into a big box hardware store, ever wonder why the employees avoid you or if you corner them are mostly incredibly useless? It's because these companies are either frank outsourcing to non-NA areas, or demographically hiring populations that are not invested in the ethos. Note I did not mention race. All one has to do to confirm Huwhite r selection is turn on Jeremy Kyle. But this is the new business model. Warm bodies>efficiency and competence. So the next time you go to a store, see 8 employees doing nothing and not a single one offers to help you... that's why. The last really good customer service I got was at a goddamn Hot Topic. They K select. And if that ain't shade to current business practice I don't know what is. https://youtu.be/s5f8hjzxmkA
344 views ·
Mental Health: The Quandary of Invisibility and High Functionality Talking real mental health for a second. Ever hear, after a suicide, family members express "I had no idea"? Also hear folks, especially social influencers, use shit like "I was in a bad place" to explain extremely bad behaviour? So we have this inverse spectrum. The very plagued (but high functioning on face) keeping schtum. So when they stumble it's "out of nowhere", because they've paddled madly to maintain functionality for so long. And then there's the quotient who shamelessly use mental health as a get out of jail card. Modern HCP teaches the relentless mantra of social stigmatisation of mental illness -- that being societal judgment -- as the real pathology. I don't wholly disagree. Suicide (attempt, obviously) was punishable legislatively in many places until fairly recently. I fail to see the logic in this and am glad it's shifted. However, this discounts the existence of self-aware accountability -- those who know they have issues, try to manage it, and don't feel the need to use it as an excuse. ... The snapshot: Some of the most competent folk you know may be managing mental illness to degrees you'll never be privy to unless they allow you in. ...and some of the most vocal and quick to capitalise on mental health sympathy may be the least in danger of real harm. That's just the reality. So just generally... be kind. And also discerning. This brought to you by a wonderful manager at my work -- super kind, hard working, good person -- who suddenly disappeared for a week. It was "publicised" as a back injury. No. The Doc messed with the meds. Ended up in hospital. I could make this about the dangers of psychoactives but I'm not. That's its own beast. But it's only that on face nobody guessed it was mental illness related, because they were so good at the illusion. I only got the real story because... well... I can't hide my own problems so well. So I'm "safe" to confide in -- I've no room to judge. To those struggling: Keep going. Find support when you stumble. To those seeking an easy out for bad behaviour, or attention, truly, go fuck yourself. Because YOU are why the mental illness stigma pendulum has swung so hard it's used as an excuse for everything from shoplifting to murder. NCR used to mean something. But it sure is funny, this trend of using mental health to avoid responsibility.
[Seven Deadlies] The Wages of Greed (or, Why Nobody Owes You Diddly as a Grown Ass Adult) Children drowned in attempts of illegal migration. Women and children raped by Coyote. Tragic, and no shade to that. But. "They were just seeking a better life!". Aren't we all, motherfucker. Choices. Microcosm: I have a coworker with a difficult row to hoe. She sleeps on an air mattress in her mother's basement (at 25), but works full time at above min wage. She complains constantly about her living conditions. I asked her one day why she didn't simply move out. Her reply: "I'm staying because my parents need to buy me a house. I might be 40 before I leave, but they're buying me that fucking house. Until then they're stuck with me." ... I cannot wrap my head around this mentality. Just as I cannot wrap my head around endangering your children for promises of free healthcare and housing *you have not earned or have legal entitlement to*. The reality is you may never have a house. You may constantly struggle with bills and healthcare. I know I will. But nobody is going to save you. And if they say they will, you're going to find the cost very dear in the end. I was in 2 court cases where I was offered a lot of money to settle -- twice. Settling would not have represented my interest in fairness/truth, so I declined and won both times. It turned out post-judgment, in the second, the money I was promised *did not even exist*. Lol. I took criticism at the time for refusing the money -- "Just take it!" -- but enjoyed rubbing the discovery that that money was illusory in practice in their faces. The TL;DR: Promises of money, a land of milk and honey, free shit... they're very tempting. But if you're willing to see your children die for them, maybe r/K selection needs another look. ...because I have the one, will only have the one, and would rather mend his jeans than risk his life for some phantom lifestyle I haven't earned. Poverty can be managed; death cannot.