Don't support the Patel empire. I spend 100+ days a year in hotels. And I've stopped staying in hotels run by "Asians" Not all are bad, but 80% or more are exactly what she is describing. And they don't give two fucks about anything but your money, and will lie and cheat to get it.
https://youtu.be/NZlPv1Od6wk?si=c67bv9K_9qHO7x_1