The art of communication

Communication is a tool with which we exercise our influence on others, bring out changes in our and others’ attitudes, motivate the people around us and establish and maintain relationships with them. Communication makes a major part of our active life and is a social activity. This social activity is pursued verbally through speech, reading and writing or non-verbally through body language. Factors that condition communication skills : Communication skill is not language specific. It is not as though speakers of a particular language have refined communication skills whereas, the speakers of some other language have unrefined communication skills. But communication skill is related to the culture of the group to which the individual belongs. All messages that we send or receive are processed by a mental-filter. This mental-filter or the mindset is forged by our family, friends, neighbourhood, the school and society. In India, even caste and community contribute to the making of this mental-filter. This mental-filter or mindset makes us understand each other better or even leads to misunderstanding. Unless, we understand the attitude, the mindset and background of the person with whom we interact, our communication skill would be imperfect and ineffective

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